Yes, you can certainly order a custom ring with Saray Jewelry when you have your own diamond. You can also order a custom jewelry piece if you have your own sapphire, ruby or emerald.

Absolutely! We welcome custom designs and are happy to work with you to create a one-of-a-kind piece of jewelry that meets your specifications.

The timeline for creating a custom piece of jewelry can vary depending on the complexity of the design and the availability of materials. We typically provide a timeline estimate once we have all the details of the project. On average it takes 14 business days to create and engagement ring, it takes 30 days to create a bracelet or a pair of earrings, and it takes about 2-3 months to create a complex diamond necklace.

Yes, we offer repair services but on case by case basis. We take on difficult repair and restoration jobs such as: antique diamond jewelry repair, fine signed jewelry repair, remodeling and reconstruction of estate and vintage diamond jewelry.

Yes, we offer engraving services for a variety of jewelry items, including rings, pendants, and bracelets.

Yes, we do provide diamond sourcing services. We work with a network of trusted suppliers to ensure that we are able to offer our customers high-quality diamonds at competitive prices. Our team will work with you to understand your needs and preferences, and will help you select the perfect diamond for your jewelry piece. Whether you are looking for a specific shape, size, color, or clarity, we have access to a wide variety of diamonds to choose from. Please contact us for more information about our diamond sourcing services. We do require a down payment of 15% towards this service. This down payment will then go towards your order.

Yes, we accept custom jewelry orders from customers located anywhere in the world.

We can work with you remotely to create a custom jewelry piece. Please contact us via phone or email to discuss your design ideas and specifications.

You can provide us with your design specifications through email, phone or video conferencing. We will work with you to ensure that we understand your vision and are able to create the piece that you desire.

We will provide you with a detailed sketch or computer rendering of your design for approval before we begin crafting your custom jewelry piece. This ensures that you are satisfied with the design and that we are able to create the piece exactly as you envisioned.

We require a 50% deposit to begin work on your custom jewelry order. The remaining balance will be due upon completion of the piece. We accept payment via credit card, wire transfer, or PayPal.

We will work with you to make any necessary changes to the design before we begin crafting your custom jewelry piece. Once work has started, changes may be limited and additional charges may apply.

Custom jewelry orders are non-returnable, as they are created specifically for you and cannot be resold. We will work with you to ensure that you are completely satisfied with your custom jewelry piece before completing the order.

We offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Shipping costs may vary depending on the destination and the shipping method selected.

Custom jewelry orders are non-returnable, as they are created specifically for you and cannot be resold. We will work with you to ensure that you are completely satisfied with your custom jewelry piece before completing the order.

Yes, you can return an item purchased in-store through our website. Please contact us within 7 days of purchase to initiate the return process.

At Saray Jewelry we use an independent appraisal company to perform appraisal services for our customers. This service is optional and normally takes 24-48 hours, and costs anywhere from $100 to $150.