For all domestic orders SARAY JEWELRY will accept merchandise back in its original condition for a full refund only if the return is made within 24 hours of receipt. Any requests made after 24 hours of receipt will allow for exchange only. All International orders are FINAL SALE.

Please note that we cannot accept jewelry that has been worn, used, altered or damaged. This excludes custom orders and sizing. All custom orders, including pieces with personalization or any ring that is other than a standard size, are FINAL SALE.

Should you decide to exchange or return a purchase for credit, you must notify SARAY JEWELRY directly and ship merchandise back within 5 days of receiving the order. Original shipping costs will not be refunded.

Please email returns@sarayjewelry.com to obtain a Return Authorization number, and have that number clearly marked on the outside of the package in order for us to accept it. We recommend you ship merchandise via FedEx, UPS or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. SARAY JEWELRY will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Please note that returns and exchanges must be made directly through SARAY JEWELRY. Any other associate department stores, boutique or online store that carry SARAY JEWELRY will not accept items purchased from SARAY JEWELRY’s online store.

Credit for jewelry will only be honored if the return instructions above are followed. SARAY JEWELRY reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in SARAY JEWELRY’s sole discretion.